1. Introduction

ALADIN, Inc. and its subsidiaries (collectively, “ALADIN”) are committed to protecting your personal information and ensuring a secure and positive experience when visiting our websites and using our products and services (collectively, the “Solutions”). By using ALADIN websites, including aladincredible.ai, or Solutions, or otherwise providing personal information to us, you agree to the terms outlined in this Privacy Policy (“Policy”), which may be updated from time to time.

This Policy applies to all ALADIN websites and Solutions that reference or link to this Policy and describes how we handle personal information, as well as the choices available to you regarding collection, use, access, disclosure, and updates to your personal data. In case of a conflict between this Policy and a specific notice provided at the time of collection, the specific notice will take precedence.

2. Information We Collect

ALADIN may collect data, including personal information, when you visit our website or interact with our Solutions. Examples include:

• Name, address, email address, phone number, and login credentials;

• Marketing preferences and communication history;

• Social media account information (if you engage with ALADIN on social platforms);

• Payment and transaction details;

• Usage data (e.g., how you interact with our website and services);

• Device and browser information (e.g., IP address, cookies, and log data);

• Job application or employment-related information if you apply for a role at ALADIN.

We may also collect personal information from trusted third-party sources or engage third parties to assist us in data collection.

3. How We Use Your Information

ALADIN collects and processes personal information for the following purposes:

• Providing customer service and support;

• Processing transactions and fulfilling orders;

• Sending marketing communications (subject to opt-out options);

• Enhancing and personalizing your experience with our Solutions;

• Managing job applications and employment inquiries;

• Conducting research and analytics to improve our products;

• Complying with legal and regulatory obligations;

• Preventing fraud, security threats, or unauthorized access.

We may combine personal data collected from various sources to improve accuracy and relevance.

4. Sharing of Information

ALADIN may share your personal information with:

• Affiliates and subsidiaries for data processing or storage;

• Business partners and vendors to provide specific services (e.g., payment processing, IT infrastructure, customer support);

• Authorized resellers or channel partners who assist in providing Solutions to you;

• Legal authorities or enforcement agencies if required by law, to protect ALADIN, or in response to lawful requests;

• Third parties in connection with a merger, acquisition, or sale of assets;

• Other parties with your explicit consent.

We do not sell personal data to third parties.

5. Your Rights & Choices

You have the right to:

• Access, correct, or delete your personal information;

• Opt out of marketing communications by following the unsubscribe link in emails or contacting us directly;

• Restrict processing of your personal data where applicable;

• Withdraw consent for data collection where consent is the legal basis for processing;

• Request a copy of your data in a commonly used format.

To exercise your rights, please contact us at contact@aladincredible.ai. We will respond within 30 days or as required by applicable laws.

6. Security & Data Retention

We implement technical and organizational security measures to protect personal data from unauthorized access, loss, or misuse. These measures include encryption, firewalls, secure servers, and access controls.

ALADIN retains personal information only as long as necessary for legitimate business purposes, legal compliance, dispute resolution, or enforcing agreements. When no longer required, we securely delete or anonymize the data.

7. Cookies & Web Technologies

Like many websites, ALADIN uses cookies, web beacons, and tracking technologies to improve functionality and user experience. These may collect:

• Device & browser information (IP address, session data);

• Interaction data (clickstream behavior, time spent on pages);

• Preferences & settings (language preferences, theme selection).

You can manage or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.

8. International Data Transfers

ALADIN operates globally and may transfer your personal information to countries outside your jurisdiction where data protection laws may differ. We take appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure adequate protection of your data.

9. California Consumer Privacy Act (CCPA) & GDPR Compliance

For California residents and individuals within the European Economic Area (EEA), ALADIN complies with the CCPA and General Data Protection Regulation (GDPR), ensuring you have:

• The right to request access to your personal data;

• The right to correct or delete your data;

• The right to opt out of data processing for marketing purposes;

• The right to data portability;

• The right to file a complaint with a regulatory authority.

To exercise your rights, email contact@aladincredible.ai.

10. Children’s Privacy

ALADIN’s services are not directed at children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it. If you believe we have collected such data, please contact us.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available at aladincredible.ai/privacy-policy. Your continued use of our website and services after any updates signifies your acceptance of the revised Policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

ALADIN, Inc.
ATTN: Legal Department
132, 166 Geary St. 15th Floor
San Francisco, CA 94108
United States
Email: contact@aladincredible.ai